Digital Products & NFTs:
All purchases of digital products, downloadable content, and NFTs are final and non-refundable. Instant access is provided after payment, making refunds or exchanges impossible.
Physical Items (Apparel & Accessories):
If your physical item (e.g., hoodie, phone case) arrives damaged or with a production issue, contact us within 7 days of delivery at contact@buyphygital.com with photos or videos as proof. We will either:
- Offer a free replacement, or
- Issue a partial/full refund based on the severity of the issue
Items must be unused and in original condition.
Non-returnable Items:
- Personalized or custom-designed merchandise
- Opened or used products